318win FAQ

318win requires identity verification (KYC) before you can make your first withdrawal. Accepted Philippine government-issued IDs include:

• Philippine Passport
• Driver's License
• SSS ID or UMID
• PhilHealth ID
• Postal ID
• Voter's ID

You'll also need to submit a selfie holding your ID. Verification is typically completed within 24 hours. Once approved, your 318win account is fully unlocked for deposits and withdrawals.

On the 318win Login page, click Forgot Password below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and we'll help you regain access right away.

No. Each player is allowed only one 318win account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings being forfeited. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve it.

After your 318win Login, go to Account Settings from your profile menu. You can update your mobile number, email address, and preferred language there. Note that your full legal name and date of birth cannot be changed after KYC verification — these must match your government-issued ID. If there is a genuine error, contact support with supporting documents.

318win supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards linked to Philippine bank accounts

Please note that credit card deposits and cryptocurrency are not accepted on 318win in compliance with Philippine regulations.

The minimum deposit at 318win is ₱100 for GCash and PayMaya. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are credited to your 318win account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during business hours, though some banks may take longer during weekends or public holidays. If your deposit hasn't appeared after 3 hours, contact our support team with your transaction reference number.

318win does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before depositing. Any fees charged by third-party providers are outside 318win's control.

After your 318win Login, go to your account dashboard and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting your first withdrawal — unverified accounts cannot process cashouts.

Withdrawal processing times at 318win depend on your chosen method:

• GCash / PayMaya: Usually within 15–30 minutes after approval
• Bank Transfer: 1–3 business days depending on your bank

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM PHT on business days are processed the same day.

The minimum withdrawal amount at 318win is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches and may require additional security checks.

Common reasons a 318win withdrawal may be declined include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal account details don't match your registered name
• Suspected fraudulent or unusual account activity
• Insufficient account balance after pending bets

If your withdrawal was declined, our support team will notify you with the specific reason. Contact live chat for assistance.

The 318win welcome bonus is automatically credited to your account after your first qualifying deposit. No promo code is needed — just register, complete your first deposit of at least ₱200, and the bonus will appear in your account within minutes. Check the current promotions page for the latest welcome offer details and wagering requirements.

Wagering requirements (also called rollover or turnover) specify how many times you need to play through a bonus amount before it can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less. Always read the specific terms for each 318win promotion.

318win voucher codes are special promotional codes that unlock exclusive bonuses, free spins, or deposit matches. To use a voucher, go to the Voucher section in your account dashboard after your 318win Login, enter the code, and click Apply. Vouchers are subject to expiry dates and individual terms — make sure to use them before they expire. Each voucher can typically only be used once per account.

318win offers a wide variety of games to suit every type of Filipino player:

• Live Casino: Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and more with real dealers
• Slots: Hundreds of video slots with various themes, jackpots, and bonus features
• Bingo: Online bingo rooms with multiple game variants and chat features
• Table Games: Classic versions of Poker, Blackjack, and Roulette

New games are added to 318win regularly — check the 318win Casino page for the latest additions.

All games on the 318win platform use certified Random Number Generators (RNGs) that are regularly audited by independent testing agencies. This ensures that every spin, card deal, and dice roll is completely random and cannot be manipulated. Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time. 318win is committed to fair play for every Filipino player.

Yes — 318win is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit 318win on your phone's browser, complete your 318win Login, and enjoy the full game library on the go — whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

318win uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ two-factor authentication (2FA), real-time fraud monitoring, and strict internal data access controls. For more details, please review our Privacy Policy.

If you suspect unauthorized access to your 318win account, act immediately:

• Change your password right away via the 318win Login page
• Contact our 24/7 live chat support to flag the account for review
• Check your recent transaction history for any unauthorized activity
• Enable two-factor authentication if not already active

Our security team will investigate and, if necessary, freeze the account to prevent further unauthorized access while the issue is resolved.

318win provides a full suite of responsible gaming tools accessible from your account dashboard after your 318win Login:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're comfortable losing in a period
• Session Time Limits: Automatically log out after a set gaming duration
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Lock your account for 6 months, 1 year, or permanently
• Marketing Opt-Out: Remove yourself from all promotional communications

For full details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 318win account, go to Account Settings > Responsible Gaming, and select Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, or permanent) and confirm. The exclusion takes effect immediately — your account will be locked and you will not be able to log in, deposit, or play during the exclusion period. If you need help activating self-exclusion, contact our support team via live chat and they will assist you right away.

You must be 21 years of age or older to register and play at 318win. This is in line with Philippine law and PAGCOR regulations governing online casino gaming. Age verification is required during the KYC process, and any account found to belong to a player under 21 will be immediately closed. We take our responsibility to prevent underage gambling very seriously.

318win offers 24/7 customer support through the following channels:

• Live Chat: Available directly on the 318win website after your 318win Login — the fastest way to get help
• Email: [email protected] — for non-urgent inquiries, account issues, and document submissions

Our support team speaks both English and Filipino, so feel free to reach out in whichever language you're most comfortable with.

318win customer support is available 24 hours a day, 7 days a week — including Philippine public holidays. Whether you're playing late at night in Manila or early morning in Cebu, our team is always on standby to help you with any questions or issues you may have.

If you have a complaint or dispute, we encourage you to first contact our support team via live chat or email at [email protected]. Most issues are resolved within 24–48 hours. If you are not satisfied with the resolution, you may escalate the matter in writing to our compliance team. All complaints are logged, reviewed, and responded to in accordance with our Terms & Conditions. For full details on our dispute resolution process, please refer to our Terms & Conditions page.